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SHIPPING & RETURNS

Please note there are delays Aus wide with all couriers (Aus Post) We are trying our best to make sure you order reaches you in time, thank you for your patience. 

DELIVERY AND CANCELLATIONS

PLEASE READ : With the summer months now here, we recommended to avoid ordering any chocolate items, however if you do order any chocolate items we will hold your order until there is a cooler day, therefore there may be delays if ordering chocolate. For anymore questions on this please call us on 03 9338 3517 

The Biggest Lollie Shop In The World use's Australia Post standard shipping for all online orders.

SHIPPING COSTS

Shipping costs are calculated using different factors: the dead weight and cubic weight of the parcel being sent and the address of the receiver.

TIME BEFORE DISPATCH

Packages are generally dispatched within 2-4 business days after receipt of payment and are delivery by Australia Post E Parcel. Every package is given a tracking ID, that will be emailed directly to you when the parcel has been picked up by Australia Post.

DELIVERY TIMES

Regardless of Australia Post's delivery times, The Biggest Lollie Shop In The World can never guarantee shipping time frames. The below delivery times are indicative.

Express Post - 1-3 Business Days Depending On Location 

Regular Post -

2 - 4 day delivery: All Melbourne Metropolitan Suburbs
2 - 5 day delivery: Rest of VIC
3 - 5 day delivery: NSW (CBD)
4 - 7 day delivery: Rest of NSW
5 - 8 day delivery: Tasmania, Western Australia, Queensland, Northern Territory (Darwin)
10 - 14 day delivery: Rest of Northern Territory

*Please note some areas in the above states may have longer shipping times due to remote locations, these times listed above are used as a guide. For a more accurate time frame please visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

*We do not guarantee delivery times and we do not offer refunds for orders that arrive late, however every effort is taken to ensure that we get your order dispatched as early as possible.

LEAVING GOODS WITHOUT SIGNATURE

If you instruct The Biggest Lollie Shop In The World to deliver goods without your signature, you take full responsibility for the condition of the goods. The Biggest Lollie Shop In The World will not take responsibility for the condition of your goods or if the goods have been stolen from your property.

Missed Delivery Or Incorrect Address 

If you or someone else are not at the place of delivery, and have not instructed to leave parcel without signature. Aus Post will leave a card to collect your parcel at your local post office. 

If your order does get sent back to us due to an incorrect address or lack of delivery instructions, you may have to pay additional delivery charges, once the parcel gets returned to our store via Aus Post.

STOCK AVAILABILITY

If a Product is "out of stock" when we process your Order, we will refund the out of stock product and send the remaining items to avoid any delays in your order.

RETURNS POLICY

Unfortunately we do not accept returns of any food items purchased unless there is a defect with the item..

We do accept returns of all party good products, you must have your receipt and the goods must still be in the original packaging. They must be returned in person to the store to obtain a refund or exchange.

If you do think a product is faulty or any concerns please contact the store on (03) 9338 3517.

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