Shipment and Returns


PLEASE READ : With the summer months now here, we recommended to avoid ordering any chocolate items, however if you do order any chocolate items we will hold your order until there is a cooler day, therefore there may be delays if ordering chocolate. For anymore questions on this please call us on 03 9338 3517 

The Biggest Lollie Shop In The World use's Australia Post E Parcel for all online orders


For orders over $50.00 we do provide free shipping to any Melbourne metro area at a maximum order size of 20kg in weight. If your order is over 20kg in weight you will be charged additional shipping charges subject to the order size and delivery address. 

Shipping costs are calculated using different factors: the dead weight and cubic weight of the parcel being sent and the address of the receiver.

To obtain a more accurate quote, please add all items to your cart, and proceed to the checkout page to calculate shipping cost. We do not guarantee shipping quotes via email or telephone, please use the instructions prior to get an accurate quote.

Time before Dispatch

Packages are generally dispatched within 1 - 3 days after receipt of payment and are delivery by Australia Post E Parcel. Every package is given a tracking ID, that will be emailed directly to you when the parcel has been picked up by Australia Post.

Delivery Times

Regardless of Australia Post's delivery times, The Biggest Lollie Shop In The World can never guarantee shipping time frames. The below delivery times are indicative.

2 - 3 day delivery: All Melbourne Metropolitan Suburbs
2 - 5 day delivery: Rest of VIC
3 - 5 day delivery: NSW (CBD)
4 - 7 day delivery: Rest of NSW
5 - 8 day delivery: Tasmania, Western Australia, Queensland, Northern Territory (Darwin)
10 - 14 day delivery: Rest of Northern Territory

*Please note some areas in the above states may have longer shipping times due to remote locations, these times listed above are used as a guide. For a more accurate time frame please visit

*We do not guarantee delivery times and we do not offer refunds for orders that arrive late, however every effort is taken to ensure that we get your order dispatched as early as possible.

Leaving Goods Without Signature

If you instruct The Biggest Lollie Shop In The World to deliver goods without your signature, you take full responsibility for the condition of the goods. The Biggest Lollie Shop In The World will not take responsibility for the condition of your goods or if the goods have been stolen from your property.

Missed Delivery Or Incorrect Address 

If you or someone else are not at the place of delivery, and have not instructed to leave parcel without signature. Aus Post will leave a card to collect your parcel at your local post office. 

If your order does get sent back to us due to an incorrect address or lack of delivery instructions, you may have to pay additional delivery charges, once the parcel gets returned to our store via Aus Post.


If a Product is "out of stock" when we process your Order, we will contact you to discuss if we do not get a response from you in 3 business days via telephone or email we will refund the missing items amount and ship your order to avoid anymore possible delays


Unfortunately we do not accept returns of any food items purchased unless there is a defect or problem with that item.

We do accept returns of all party good products, you must have your receipt and the goods must still be in the original packaging. They must be returned in person to the store to obtain a refund or exchange.

If you do think a product is faulty or any concerns please contact the store on (03) 9338 3517 or email the store.